Refund policy

1.     Returns

Refunds Permitted: We accept returns. You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email or whatsapp, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us on 58131848 .

2.     Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 58131848 with details of the product and the defect. You can send the item you consider defective to: 22 Mere Barthélemy Street Port Louis Upon receipt of the returned product, we will fully examine it and notify you via e-mail or WhatsApp, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3.  Shipping

 

To return the item you purchased, please mail it to: 22 Mere Barthélemy Street Port Louis. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.